European Union Forums

[Steven]

It's interesting to find out what complaints did you, people, have towards a tourism agency when you went travelling? The same thing would like to know about the opinions of tourism agencies about their clients?
Please share the information with us.

[Benn]

Once I sent my wife for a rest in Turkey. I called the Hotel to order champaign and flowers for her. When she arrived, she called me and told she received nothing. I immediately called the hotel and asked what's the problem. They convinced me they will handle it. When they brought her flowers and champaign she threw them into the receptionst's face, because she was mad not having them on time.

[Steven]

I respect your wife Benn, I would do the same thing. More than that I would launch a legal suit for compensating my moral prejudice, because the hotel management ruined a surprise, and this is very personal!

[Benn]

In order to avoid situations of complaints, you have to learn how to choose the tourism agency. The first and the most important thing is to check the agency's license. It normally is placed on the wall of the agency's office.

[Terry]

It would be great if a country has a public organization which would control the activity of travel agencies by gathering all the complaints about them from people who traveled with them.

[M.Helen]

The problem of many toursits is that they believe they can rest perfectly, spending a very little amount of money. Tourists should realize that they rest in the ranges of their possibilities.

[Terry]

Cheap doesn't mean at all of poor quality. The basis you can have for complaining about any rest is the agreement you concluded with the travel agency. If anything from that agreement has not been fulfilled from the agency's part, you can firmly complain about that, since the law is on your side.

[Hakan G]

I had a situation similar to Benn’s. We arrived at the hotel in the evening, and they said there was a problem with our family suite, and we will have to be accommodated in a standard room. We didn’t really care where we would spend our time, as it was night and we went to sleep immediately. The next morning, we received the family suite as promised. But they also said will receive fresh fruits in the room and a bottle of wine. We got the fruits, but no evidence of a bottle of wine…You don’t want to stress yourself and solve problems when you’re on a vacation so we leaved this with no intervention, plus we had free bars all over the hotel and along its territory, but still it wasn’t nice to receive such a treatment.

[M.Helen]

Maybe they didn't bring you the bottle of wine 'cause they thought fruits would be more useful than wine for your health. This is called detaile cosumer care.

[Karl.in.eu]

Maybe they didn't bring you the bottle of wine 'cause they thought fruits would be more useful than wine for your health. This is called detaile cosumer care.

I'd prefer the "consumer care" to be managed by me, after I'd receive the bottle

[Terry]

you know that many solid travel agencies have a blacklist of tourists to whom they don't render services. This is because such tourists will anyway initiate a legal suit, even if they are satified with their rest.

[Hakan G]

you know that many solid travel agencies have a blacklist of tourists to whom they don't render services. This is because such tourists will anyway initiate a legal suit, even if they are satified with their rest.

I don't know about law suits, maybe...
But I know that hotels in Turkey have the same system/list. They'll put you in the list if you steal something from the room by the end of you're holiday.

[Karl.in.eu]

I always enjoy taking as souvenirs: shower hats, soaps, and shampoos from the hotels I visit, and I never faced this problem.

[Hakan G]

I always enjoy taking as souvenirs: shower hats, soaps, and shampoos from the hotels I visit, and I never faced this problem.

Well I meant more valuable things.
P.S. I take slippers

[Nicholas]

I prefer lamps.

[Hakan G]

I prefer lamps.

Now that's what I call valuable things. You might get banned.

[Steven]

When Tarkan (a famous Turkish artist) last visited Moscow, the management of the hotel he stayed at blamed him for stealing towels!

[Karl.in.eu]

Maybe it’s a Turkish tradition.

[Steven]

I doubt it is. I also remember once to having complaints to a tourist agent because he confused the name of the hotel we should have been staying at. I lost about 120 euros for taxi since we couldn't find our booking in that hotel and drove all the town to find it.